- Customers have the right to utmost selection and instant availability
- Customers have the right to safe products (backed by a
guaranteed replacement)
- Customers have the right to purchase items at the advertised price
- Customers have the right to pleasant shopping
- Customers have the right to on-time delivery service
- Customers have the right to be notified about significant service delays
- Customers have the right to receive courteous, responsive and dependable treatment
- Customers have the right to be heard directly by the managers responsible
for their service
- Customers have the right to be satisfied with their purchase